KASK – Our Privacy Policy
KASK is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
you use our website: kaskwine.co.uk
you make a booking on our website
you make enquiries on our website
someone is interested in working with us
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Cookies
Additionally, information about how you use our website is collected automatically using “cookies”. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
Who are we?
KASK is a venue based in Bristol.
Our registered address is 51 North St, Bedminster, Bristol BS3 1EN.
How do we collect information from you?
We collect information from you:
when you make a booking
when you visit our venue (preferences, allergies etc.)
make an enquiry
when you sign up to marketing emails
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.
When you make a booking KASK collects information such as:
name
e-mail address (used for booking confirmation and post-dining feedback emails)
telephone number
dietary requests
marketing preferences (whether you opt-in or opt-out)
When you join us at KASK:
marketing responses (where applicable)
survey responses
current and past restaurant reservation details
When you access our website:
There is “Device Information” about your computer hardware and software that is automatically collected by KASK. This information can include:
device type (e.g. mobile, computer, laptop, tablet)
cookies
operating system
IP address
browser type
browser information (e.g., type, language, and history)
domain names
access times
settings
referring website addresses
other data about your device to provide the services as otherwise described in this policy
Location information:
If you use our website, we may receive your generic location (such as city or neighbourhood).
Careers:
You may submit your CV if you’re interested in working for us to hey@kaskwine.co.uk. This information may include:
personal details
employment details
education
salary history
other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at hey@kaskwine.co.uk
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
Send you service emails (booking confirmation and post-dining feedback)
Improve our products and services
Send marketing communications if you have opted in to receive them
We may use the information to customise the website according to your interests
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary, to deliver services on our behalf. For example, service providers, third-party payment processors, and other third parties to provide our Sites and fulfill your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at hey@kaskwine.co.uk.
You have a right to request a copy of the personal information that KASK holds about you and have any inaccuracies corrected. Any such requests should be made to hey@kaskwine.co.uk.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods:
21 days in the case of data obtained through the use of our booking system.
Indefinitely, where consent has been given for us to contact you through the relevant marketing preferences. Where this consent is retracted, we will keep data for no longer than 21 days from the point of retraction.
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We use cookies for the following purposes:
Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
Changes to this statement
KASK will occasionally update this Privacy Policy to reflect company and customer feedback. KASK encourages you to periodically review this statement to be informed of how KASK is protecting your information. This policy was last updated in (October, 2020)
Contact Information
KASK welcomes your comments regarding this Privacy Policy. If you believe that KASK has not adhered to this Privacy Policy, please contact KASK at hey@kaskwine.co.uk We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
KASK CUSTOMER PRIVACY POLICY FOR BOOKINGS
KASK are committed to protecting and respecting your privacy. This policy applies to all our customers who make reservations at our venue either on the phone, in person, or using an online booking form which is available on our website. This policy sets out the basis on which any personal information we collect from you, either directly or through one of our affiliates, including any third-party data processors, will be handled by us.
Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
For the purposes of the Data Protection Act 2018, we are the data controller in respect of all personal data we collect about you. Our registered address is available on our website.
We may outsource some of our data processing activities to a third-party data processor. We are responsible for the security of your personal information and assure you that adequate security measures are in place to keep private and secure all information collected about you.
We may collect the following types of information about you:
a) Contact information, including your name, address, e-mail address, or phone number.
b) Payment information, only to confirm booking reservations on certain dates and special occasions when our restaurant/s will be fully booked. We will not collect or process any payment information ourselves, but will use a reputable third-party payment processor.
c) Information about your previous visits to our restaurant/s, including products or services used, promotions, booking size, duration or purpose.
d) Technical information about your use of our website or the website of our data processor.
e) Previous correspondence, including feedback or comments.
We may use your information for the following purposes:
a) To make or amend reservations at our restaurant/s.
b) To update our records.
c) To improve our website or services, including those of our data processor.
d) To inform you of any products, services or special offers at our restaurant or group which are similar to products or services you have previously enjoyed or expressed an interest in.
We may share your information with others in the following situations:
a) We may regularly share your information with our data processor.
b) If we buy or sell any business or assets, in which case we may disclose your information to the buyer or seller or such business or assets.
c) If we are under a duty to disclose your personal data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements, or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purpose of fraud protection.
We would like to contact you using the information you have provided in order to let you know about some of our new products or services, any promotional offers or discounts we would like to make available to you, or any improvements or changes we make to our restaurant/s, products or services. You will be given the option to opt out of receiving any such communications, both when we collect your information (by checking certain boxes on the booking form), and on each occasion that we send you information advertising our products or services. You may also opt out by contacting us directly using the contact information on our website.
You may request access to the information that we hold about you by contacting us directly, using the contact information available on our website. We may charge a reasonable fee for any access request.
By making or attempting to make a booking reservation at our venue, contacting us or otherwise providing your personal information to either us our data processor, you consent to our collection and processing of your information as described in this Privacy Policy. We will update this Privacy Policy in the event that we change any of the practices involving your personal information.
