Please note the below for all UK-wide orders:
- Our national deliveries are shipped on a next day service with DHL. Each parcel we ship is clearly labeled with an Over 18 only sticker, meaning that the driver will not deliver to anyone under this age
- If you choose national delivery, please use the DHL tracking link you will receive via email to follow up with your parcel. We are unable to track individual deliveries on your behalf
- We advise that you do not choose to reschedule your delivery via the DHL portal since this may result in the delay of the delivery of your goods. If you decide to do so, we are unable to provide a replacement or refund
- We cannot offer any refunds or replacements of any orders. All orders are non-returnable and non-refundable
- Unfortunately, we cannot replace any products that may be damaged in transit but will provide a refund or part-refund for the elements that have been damaged
To specifically note for our DIY At-Home Tasting Kits:
- Please note that the Kits need to be consumed within three days of receipt. Please plan your tasting accordingly with this in mind and put the wine and cheese in the fridge as soon as you receive it (the red may or may not need to be refrigerated depending on the wine you receive). There are instructions on the tasting sheet about when to take out of the fridge ahead of your tasting
- If you are ordering as part of a group and would like to receive the same wine and cheese, please send us an email with the relevant order numbers (do not include details at checkout)
- Unfortunately, we cannot replace any kits that may be damaged in transit but will provide a refund or part-refund for the elements that have been damaged
